Job Details

Full-timeJoin our winning team, recently honored on Forbes' list of America's Best Startup Employers!The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Bee the teammate you want to work with - We work as a team, help each other and encourage each otherAs a Fulfillment Associate , you will complete internal orders for fulfillment through different vendors. You may also be responsible for customer engagement associate responsibilities dependent upon product/portfolio size and scope.Inbound/Outbound phone callsComplete orders through different vendor sitesEnsure data entry is accurate based and proper workflows are followedOngoing account maintenanceCustomer service escalation and managementPerformance Metrics:Order Fulfillment Accuracy: Measure the percentage of orders completed accurately through different vendor sites.Track the average duration of inbound and outbound phone calls to ensure timely and effective communication with customers.Data Entry Accuracy: Monitor the accuracy of data entry to minimize errors and ensure the integrity of information in internal systems.Account Maintenance Timeliness: Measure the time taken to complete ongoing account maintenance tasks to ensure they are handled promptly.Assess the ability to navigate multiple platforms and learn new programs and systems as needed.Ability to navigate multiple platformsComfort and adaptability when working with technology and learning new programs and computer systemsStrong passion for helping others and problem-solvingMust be 18 years of age or olderMinimum of 1 year of relevant experience in a call center/customer service or similar role preferredHigh school diploma or equivalent preferredExperience in data entry in the healthcare industry is a plus!Ability to remain at your designated workstation for the duration of the workdayConstantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).The ability to observe details at close range (typically on a computer screen)This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Visit the careers page of our website to view all current job openings.17 - $17.50 per hour