Job Details

Job Description

M-F 12:00pm-8:30pm rotating weekends

At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team-and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
The Service Support Assistant position provides support to various departments within Supply Chain. This position complies with all Supply Chain department specific policies & procedures and participates in the department specific Performance Improvement initiatives.

Essential Functions

• Operates Mailroom: • Responsible for the collection, processing and distribution of mail and internal correspondence. • Follows a scheduled route to ensure all areas are properly serviced and that the mail is received and delivered in a timely manner. • Responsible for processing all outbound mail ensuring that correct postage is affixed and determines the most cost-effective manner to utilize in posting the mail. • Operates folder and inserting equipment to prepare all outbound statements to be mailed. • Runs a high volume-duplicating machine for bulk copying functions with a 36-hour turnaround time.Maintains a forms control master file for all in house form duplication.Prints and pads all in house forms on demand.
• Provides Supplies: • Deliver any needed supply to any department on demand. • Uses handheld to inventory each department supply area. Stock each department supply area to set par levels. • Ensure all patient charge items are properly labeled with a yellow charge sticker. • Maintain accurate supply inventory by ensuring any supply leaving Central Supply is charged to the correct department. • Pick up supply credits. Credit patient and department for returned supplies. • Pick up dirty instrument bin from departments and replace used bin with an empty bin.Deliver dirty instrument bin to decontamination room sterile processing. • Unpack all supplies in the StoreRoom. Rotate stock using the first in, first out method. • Responsible to maintain Central Supply in a clean manner. Keep floor clear of boxes and clutter.
• Distribution Center: • Inspect and verify incoming supplies against packing slips or other documents, report shortages, and reject damaged supplies. • Restock supplies for all Inventory locations. • Rotate inventory and checks inventory for outdates. • Assist with weekly cycle/inventory counts. • Demonstrates an understanding and ability in using the Materials Management Information System. • Utilize the handheld terminals to scan and replenish all inventory and par room locations daily. • Pull supplies for surgical patient case carts. • Promptly delivers properly requested supplies on a demand basis to the appropriate unit and/or location. • Picks and packs outgoing clinic orders into new cardboard or reusable totes and stages for courier pickup. • De-case nonstock orders from shipping cardboard and deliver to patient care areas. • Ensures any supply item being delivered is charged to the correct department as it leaves Central Supply. • Ensures all patient chargeable items are properly labeled with a yellow charge sticker. • Picks up supply credits from locations on nursing units and returns them to Central Supply. • Promptly completes all credits in the MMIS system to ensure proper credit to the department. • Notifies the Lead Inventory Control Specialist of inventory discrepancies in the Central Supply storeroom. • Advises the Lead Inventory Control Specialist of any adjustments needed on department's par levels. • Restocks Central Supply bins daily. • Regularly communicates with medical staff on the floor regarding direct patient care items. • Participate in process improvement planning and execution.
• Shipping/Receiving: • Receives, inspects, verifies, and accepts or rejects all supplies and equipment delivered to the institution. Transports various items to and from off campus locations, ensuring proper care of items handled during transport. • Using the ERP system, processes all necessary paperwork/documentation such as packing slips, bills of lading, receiving reports, and control copies, so that payments can be authorized. • Prepares and delivers supplies to the designated departments. • Works with Housekeeping in the proper disposal of confidential paper • Prepares all items for return shipment and coordinating this with the user department and with Purchasing • Prepares outgoing UPS and Federal Express mail for pickup. Reviews FedEx and UPS billing statements for payment. • Maintains files for Delivery tickets, MSDS sheets, Oxygen Purity reports, and Hazardous waste reports. • Assist in the training and onboarding of new team members by providing an overview of department-specific processes and procedures and shadowing new team members to offer practical insights and hands-on learning experiences.
• Assist in the training and onboarding of new team members by providing an overview of department-specific processes and procedures and shadowing new team members to offer practical insights and hands-on learning experiences.
• Regular attendance at work is an essential function of the job.
• Perform physical requirements as described in the Physical Requirements section

Education Qualifications

• High School Diploma or G.E.D. Required

Skills and Abilities

• Knowledge of basic food safety principles.
• Knowledge of basic hygiene principles.
• Knowledge of basic chemical mixing procedures.
• Knowledge of concept of "clean".
• Knowledge of basic mailroom/duplicating process.
• Knowledge of medical/surgical supplies and equipment.
• Knowledge and some experience of phone answering, dispatching, 2 way radio communication , computer services, call center and general healthcare.
• Skill in reading, listening and interpersonal communication.
• Skill in good customer service.
• Skill in verbal communication.
• Skill in basic computer usage.
• Skill in safe food handling, storage, serving.
• Skill in operation of basic cleaning equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work closely with professional staff.
• Ability to ready labels and directions on equipment usage.
• Ability to follow pre-determined daily routines and adjusting according to patient needs.
• Ability to operate various pieces of computerized equipment such as a PC, postage meter, folder and inserter unit.
• Ability to answer the phone in a professional manner.

Children's is the very best for kids and the very best for your career! At Children's, we put YOU first so together, we can improve the life of every child!