Job Details

Job Summary: As the Help Desk Technician, you will be responsible for handling first level support of service requests for numerous locations of Green Plains Inc and subsidiary companies. This relates to all systems related technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.

Responsibilities include but are not limited to:

• Provide excellent customer service and maintain a positive attitude.
• Provide a wide range of remote and in-person support for Microsoft's current desktop and server operating systems, Office 365 applications, Active Directory, basic Exchange administration, and other applications as needed.
• Provide a wide range of remote and in-person support for Mac systems.
• Set up PC hardware and networking equipment, user configuration, printers, email, and other user-related items.
• Monitor the ticketing system to ensure tickets are being addressed.
• Understand priorities, problem management and stakeholder communication fundamentals.
• Support user remote access, including basic VPN knowledge and Terminal Services.
• Determine the best solution based on the available information available.
• Communicate with stakeholders as required, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.
• Take an active role in developing and delivering training resources for end users.
• Create and update system documentation and knowledge articles to develop and elevate other team members' abilities to handle tickets.

Qualifications:

• Solid understanding of computer systems, mobile devices, and other tech products.
• Entry level experience installing and servicing PCs in a home environment preferred.
• CompTIA A+, Associates/Bachelor's Degree or equivalent experience.
• Great problem-solving skills.
• Excellent customer service and communication skills.
• Technical awareness and ability to match resources to technical issues appropriately.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated, flexible, and resourceful with the ability to work in a fast-moving environment.
• Ability to meet physical demands of the job includes but is not limited to frequent sitting, standing, frequent computer use; frequent telephone use; some lifting or moving up to 50 lbs.
• Valid driver's license with the ability to travel.
• Ability to work after standard hours/weekends as needed.

Work Environment/Physical Demands:

• Ability to meet physical demands of the job includes but is not limited to:
• Frequent sitting and standing.
• Frequent computer and telephone use.
• Some bending, kneeling, and crawling to access equipment or cabling.
• Some lifting or carrying up to 50 lbs.

Green Plains Inc. offers competitive pay: a generous benefit package including business casual work environment, health, dental, vision, life insurance, paid holidays, Paid Time Off (PTO) and a 401(k) retirement plan with immediate vesting and company safe harbor matching. All potential employees of Green Plains Inc. will be required to successfully pass a pre-employment drug screening and background check prior to employment.

Equal Opportunity Employer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Company Description

Green Plains Inc. (NASDAQ:GPRE) is a leading biorefining company focused on the development and utilization of fermentation, agricultural and biological technologies in the processing of annually renewable crops into sustainable value-added ingredients. This includes the production of cleaner low carbon biofuels and renewable feedstocks for advanced biofuels. Green Plains is an innovative producer of Sequence™ and novel ingredients for animal diets to help satisfy a growing global appetite for sustainable protein.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.